Privacy Policy

Introduction

This Privacy Policy is provided by Canada Beaver ("Canada Beaver", "we", "us", "our") and applies to this website and any applications, features, and online services owned or operated by Canada Beaver (collectively, the "Platform"). This Privacy Policy explains how we collect, use, store, process, disclose, share, transfer, retain, dispose of, and otherwise handle ("Handle") personal information in Canada.

This Privacy Policy is governed by and forms an integral part of our Terms of Service. We will only Handle your personal information in accordance with this Privacy Policy unless otherwise required by applicable law. If you do not agree to us Handling your personal information, you should not use the Platform.

1. Personal Information and Privacy Law

In Canada, "personal information" is generally defined as information about an identifiable individual under the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws ("Privacy Law"). Privacy Law gives you rights regarding your personal information and requires us to tell you how we Handle it.

This Privacy Policy does not apply to information that is not personal information as defined under Privacy Law, such as business contact information or anonymized data.

2. Minors

Our Platform is not intended for children under 14 years of age. No one under the age of 14 may provide any personal information to us. We do not knowingly collect personal information from children under 14.

If you are under 14, do not use the Platform, register an account, make any purchases, or provide any information including your name, address, telephone number, email address, or screen name. If we learn we have collected information from a child under 14, we will delete that information. If you believe we have information from a child under 14, please contact us at privacyofficer@canadabeaver.pro.

3. Your Consent

We Handle your personal information with your consent or as permitted or required by Privacy Law. Your consent may be express or implied, depending on the circumstances and sensitivity of the information.

In most cases, your consent is implied by the fact that you have provided information to use the Platform or where Handling is necessary for the provision of our services. For secondary purposes (e.g., marketing communications), we will ask for your express consent.

By accessing the Platform or providing personal information, you consent to the Handling of your personal information as outlined in this Privacy Policy.

4. Revoking Consent

You may revoke your consent to us Handling your personal information at any time by contacting us at privacyofficer@canadabeaver.pro. Subject to Privacy Law, we will honor such requests.

Please note: If you revoke consent for certain uses of your personal information, we may no longer be able to provide you with certain services.

5. Collection of Personal Information

We collect personal information directly from you, through your interactions with the Platform, and from other sources including payment processors, fraud detection partners, and third-party analytics tools. The types of personal information we may collect include:

5.1 Account and Profile Information

• Name, address, email address, telephone number, and other contact details
• Government-issued identification (e.g., driver's license or passport) for identity verification
• Usernames, passwords, and account preferences
• Profile photos and biographical information

5.2 Business Information (Contractors)

• Business names, trade names, and business contact information
• Information about directors, officers, partners, and personnel
• Licenses, certifications, insurance, and qualifications
• Portfolio images, work samples, and project histories
• Publicly available background information

5.3 Financial Information

• Credit card and debit card information
• Bank account information for payments
• Billing address and transaction history

5.4 Project and Service Information

• Project descriptions, specifications, and requirements
• Photos and documents related to your projects
• Communications with contractors
• Reviews, ratings, and feedback

5.5 Technical and Usage Information

• IP addresses and location data (if device settings allow)
• Device information (phone, tablet, computer)
• Browser type and settings
• Pages visited, features used, and interaction data
• Cookies and similar tracking technologies (see Section 6)

5.6 Communications and Interactions

• Messages, emails, and communications with us and other users
• Call recordings for customer service (with notice)
• Survey responses and feedback
• Participation in forums or message boards

6. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and other tracking technologies ("Cookies") to enhance your experience, analyze usage, and provide targeted advertising. A Cookie is a small text file stored on your device.

Managing Cookies: You can control Cookies through your browser settings. However, disabling Cookies may limit your ability to use certain Platform features. Most browsers allow you to:

• View what Cookies are stored and delete them individually
• Block third-party Cookies
• Block all Cookies from specific sites
• Block all Cookies
• Delete all Cookies when you close your browser

7. How We Use Your Information

We Handle your personal information for the following purposes:

• Provide and improve the Platform and our services
• Process transactions and manage accounts
• Verify identity and prevent fraud
• Match homeowners with suitable contractors
• Facilitate communication between users
• Send service notifications and updates
• Provide customer support
• Conduct research and analytics to improve services
• Send marketing and promotional communications (with consent)
• Personalize your experience and content
• Detect and prevent misuse, fraud, or illegal activities
• Conduct background checks on contractors (where applicable)
• Comply with legal obligations and protect our rights
• Enforce our Terms of Service

8. Sharing and Disclosure of Personal Information

We may share your personal information with third parties in the following circumstances:

8.1 With Your Consent

When you provide consent or instruct us to share your information.

8.2 Platform Users

When you submit a quote request, your project details and contact information are shared with matching contractors. Your public profile information is visible to other users.

8.3 Service Providers

We work with third-party service providers who assist with payment processing, cloud hosting, email services, analytics, customer support, and marketing.

8.4 Business Transfers

In connection with a merger, acquisition, sale of assets, or other corporate transaction, your information may be transferred to the acquiring entity.

8.5 Legal Requirements

When required by law, court order, subpoena, or to protect our rights, property, or safety or that of others.

8.6 Fraud Prevention

To protect against fraud, we may share information with fraud detection services and other companies for security purposes.

9. International Data Transfer

10. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Firewalls and secure servers
• Regular security audits and updates
• Restricted access to personal information on a need-to-know basis
• Secure authentication processes

You can help protect your information by:

• Using strong, unique passwords
• Not sharing your password with others
• Logging out after using shared devices
• Keeping your software and antivirus up to date
• Being cautious about phishing emails

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Active Accounts: While your account is active and for a reasonable period thereafter
• Transactional Records: 7 years for tax and accounting purposes
• Legal Requirements: As required by applicable laws and regulations
• Dispute Resolution: Until any disputes or claims are resolved

After the retention period expires, we will securely delete or anonymize your personal information. Anonymized data may be retained indefinitely for analytics and business purposes.

12. Your Rights

Under Privacy Law, you have the following rights regarding your personal information:

To exercise any of these rights, please contact us at privacyofficer@canadabeaver.pro. We may request verification of your identity before processing your request. We may charge a reasonable fee for access requests.

13. Third-Party Links and Services

The Platform may contain links to third-party websites, applications, and services. We are not responsible for the privacy practices of these third parties. You should review their privacy policies before providing any personal information.

14. Anonymized Data

We may anonymize your personal information so that it cannot reasonably be re-identified. YOU ACKNOWLEDGE AND AGREE THAT WE MAY USE SUCH ANONYMIZED DATA FOR ANY LEGITIMATE BUSINESS PURPOSE WITHOUT FURTHER NOTICE OR CONSENT.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through email or Platform notifications. The "Last updated" date at the top indicates when this Policy was last revised. Your continued use after changes constitutes acceptance of the updated Policy.

16. Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or want to file a complaint: